Customer service is at the heart of our operations at Energise With Laura, and therefore it is our duty to have an open returns policy with our customers.
We reserve the right to refuse a refund for any personalised product/service after 24 hours following the purchase has elapsed, as this is potentially wasting the working time to create the personalised digital product/service. However, it is in our interest to ensure full customer and client satisfaction, and we will therefore be open to improving the product or working with the buyer to ensure full satisfaction.
If you purchased a digital product or service by mistake, would like to reschedule your participation in a group class, or have changed your mind after purchase, we request that you contact us within 24 hours to cancel your order, to prevent misspent working time.
If you have paid for a 1-on-1 session or private booking, then we require that 48 hours notice is given before cancelling. A cancellation within 48 hours of the actual session may not receive a full refund, instead a partial (50%) refund or no refund.
We reserve the right to refuse a refund once a session has been completed, however we may consider some exceptional circumstances. Please contact us within 30 days of your final appointment to enquire about a refund.
All of our refund and return policies are only valid for products sold directly through us. If you purchased from elsewhere, we reserve the right to decline your return/refund application. However, you may still be able to make your request with the third-party vendor in question. We heavily recommend contacting them if this is the case.
Our contact email address is: firstname.lastname@example.org
Please do not hesitate to contact us if you have any questions, concerns, or would like to apply for or check your validity for a return and/or refund.